How much does the shipping cost?

To know the shipping costs you will need to consult the table on this page.

If your country is not present in the table, you can request for a personalized estimate by writing to us at this email.

How long does it take FOR deliverY?

The shipment of goods, from our headquarters, is usually done the next working day after the order has been received or on the same day.

Sometimes finding a few items may result in a delivery delay of 1/2 additional days.

To know the delivery times you need to consult the table on this page: Costs and times of delivery

At the time of departure the customer will be notified of the shipping, with an email containing the tracking number of the courier in charge.

Checklist for delivery.

The package must be intact, not damaged or wet.

The number of packages listed on the transport documents must be the same as the number delivered.

Any claims or objections must be made immediately to the carrier, who will give a receipt “CON RISERVA” so that we can start an insurance file. If you don’t request one of those at the time of delivery, the order will be consider as correctly delivered. All the documents coming with the package have to be kept.

BUY ONLINE, PICK UP IN STORE! HOW IT WORKS?

When ordering it is possible to select the "in-store PICK UP" at checkout, choosing the Nencini Sport point of sale you prefer. Then you’ll receive an email and a sms that will confirm your order is ready to be collected and that you can go to the NS store you selected.Please note: you’ll need to bring that e-mail (you can print it or show it on your smartphone) and your ID card to the store. Otherwsise it will not be possible to pick up the item.

Do you ship to other countries?

Nencini Sport ships worldwide. For most countries in Europe we offer one time payment options and delivery times. For shipping to other countries, click here to see delivery times and costs. (link) In regards to countries that don’t appear on the list, please contact us at helpdesk@nencinisport.it, stating the articles you wish to order, country of delivery and ZIP or postal code. For foreign orders, cash on delivery is not accepted as a payment method.

How do taxes work for orders to other countries?

For shipments to EU countries, taxes are included in the invoice, and paid by the customer. For non-EU countries, the shipment takes place without any additional taxes. For orders to Livigno, Switzerland, Norway and the Canary Islands, taxes will be charged with the order, and will be returned on the debit card when the order has been shipped.

WHICH PAYMENT METHODS ARE ACCEPTED?

- Cash on delivery , upon receipt of the goods, directly to the Express Courier who makes the delivery. Orders containing items with personalisations such as prints, embroidery, etc. are excluded from the cash on delivery option. Cash on delivery is available on orders with maximum amounts up to € 1999.99. Available only for orders in Italy.

- Credit Card , (Visa, Mastercard, Maestro, American Express). Payment by credit card is guaranteed by Payplug, with protocol PCI (Payment Card Industry) and DSS (Data Security Standard). The account will be charged at the end of the order. If the order is canceled, the charge will be refunded.

- Paypal , You will be redirected to PayPal website, where you can finish the payment directly through your account. Your account will be charged once we receive the order. If the order is cancelled, the charge will be refunded to the client’s account.

- Bank or Wire Transfer , At the end of the purchase process an order summary email will be sent containing the information to make the bank transfer. It is necessary to make the transfer and send a copy of the accountant WITHIN 1 WORKING DAY to the email address bonifici@nencinisport.it otherwise the order will be automatically canceled after this deadline. The goods will be sent upon receipt of the payment credit on the current account indicated in the order summary email. If you need further help, do not hesitate to contact us at helpdesk@nencinisport.it.BANK TRANSFER AVAILABLE ONLY FOR PAYMENT OF ORDERS OVER € 1000

- With Scalapay in 3 interest-free installments , with this option you can pay by credit card. Once your order is complete you will be prompted to create a Scalapay account, it will only take a couple of minutes. Once the payment has been made, it will be divided into 3 interest-free instalments: the first instalment charged at the end of the order, the second instalment with an expiration after 4 weeks, while the third instalment has an expiration after 8 weeks. The maximum amount that can be paid in instalments is € 999.99.

- Findomestic financing with personalised plans . Once your order is concluded, you will proceed to choose the financing plan. You will be asked to fill in the data to send your funding request, once the documents necessary for the approval have also been sent you will receive the outcome. For privacy purposes, Nencini Sport is never aware of the status of the request or the reasons for a negative outcome. For any info, contact acquistionline@findomestic.com or phone 803 888 (or 055 2666111 from a mobile) with opening hours from Mon-Sat 09.00 am - 10.00 pm. The minimum installable amount is € 360. The availability of the ordered product is not guaranteed at the time of acceptance of the practice by Findomestic. Read more info here . Available only for orders in Italy.

- Google Pay is a quick and easy way to pay on sites , in apps, and stores using the cards saved in your Google account. GooglePay protects your payment information with multiple layers of security and allows you to make payments, save tickets and receive rewards with ease, all in one account. For further information visit: https://pay.google.com/intl/en_en/about/

- Apple Pay is an easy, secure, and private way to make payments with your iPhone, iPad, Apple Watch, and Mac without having to carry a physical credit card. For further information visit https://support.apple.com/en-us/HT201469

- Satispay is an online payment method available on many e-commerce sites. To use it, users must download the Satispay app on their smartphone and create an account. During checkout, they can select Satispay as their preferred payment method. Subsequently, they will be redirected to the Satispay app to confirm the purchase and authorize the payment. Once the authorization has been completed, the purchase amount is charged to the payment method linked to the user's Satispay account. This allows the e-commerce to receive a payment confirmation and proceed with order processing. In summary, Satispay simplifies the online payment process, offering users speed, security and convenience.

Free Returns

Nencini Sport allows you to return purchased goods without any additional shipping costs.

Return Conditions:

• The goods must not be broken/damaged and in any case must not show signs of wear and tear caused by normal use.
• In the case of material with specific packaging (bag/box, etc.), this packaging must be used to reinsert the goods.
• For food products (bottles, jars, bags, etc.), these must not have been opened.
• Less than 30 days must not have elapsed since the date of receipt of the goods.
• For products with supplier's labels/tags, these must not be removed or damaged.
• Please note: for all customized orders, cash on delivery, exchange of goods and the right of withdrawal are not allowed.

How to make a return:

Registered User Purchase:

• Access your Nencini Sport account.
• Go to the "Order History" section and select the order you wish to return.
• You can select the item and add any reasons.
• You will receive a return acceptance email within 48 hours, with a prepaid shipping label.
• Use the label to drop off your order at a pick-up point (post office, pick-up point, post office locker).
• You will receive your refund within 30 days of the package's return to our warehouse.

Unregistered User Purchase:

• To request a return for a purchase made without registration, please contact our Customer Service at helpdesk@nencinisport.it providing the details of your order and the items you wish to return.
• You will receive an email within 48 hours with the instructions for returning the item.

Notes:

• Returns are free.
• The refund will be issued within 30 days of the return of the goods.
• For more information, please consult the Nencini Sport General Terms and Conditions of Sale: https://www.nencinisport.it/en/Purchase-conditions.html

How do I make my warranty count??

All products have an official warranty from the producer. By law, all products are under a minimum 24 month warranty. Used items (for example "Used Bikes") are covered by a 12-month warranty instead of 24 months. In order to take advantage of the warranty, the client has to remain in possession of  the invoice and call our customer service center at email helpdesk@nencinisport.it. You can also go to one of the many Customer Service shops and benefit from free replacement or exchange. Warranty is only available if the product was correctly used and not damaged by the customer and only used for private purpose, not for companies. If these conditions are fulfilled, Nencini Sport will pick up the items and proceed with the refund or replacement of the product. If the product shows damages due to customer’s usage, the customer will be charged with check-tests costs and shipment costs.

When I receive an order, do I get an invoice or a receipt?

At the moment of the purchase, the client may choose if he wishes to receive a receipt or an invoice. In case of an invoice, the client can specify an address for the invoice different than the one used for the shipping. In both cases, the documents will be sealed in a closed envelope and will be shipped together with the order.

SELLING DOCUMENT

E-commerce, according to article 22 of dPR 633 from 1992, doesn’t require an invoice or a receipt, unless specifically requested by the client. The selling document is useful in the case of warranty, therefore it is necessary for the client to keep one of the copies. If this will go missing, the client can email us at a helpdesk@nencinisport.it, with the subject “Copy of selling document” and including in the text date and number of the order.

Are taxes included in the labeled price?

All prices you see on nencinisport.it ar inclusive of taxes (22%). Nencini Sport maintains the right to change prices  any time and without any forewarning.

How do taxes apply on orders shipped outside the country?

For EU countries, taxes are originally included in the labeled price. Non-EU countries do not have to pay taxes on purchased items. For shipping to Livigno, Switzerland and Norway, taxes will be charged initially, but they will be refunded on the credit card as soon as the order is shipped.

Can I have the products assembled prior to delivery?

If you buy skis and bindings online, it is possible to request to have them assembled for no additional charge. Just send an email to helpdesk@nencinisport.it including:

-Order number

-Boot size in cm

-Weight

-Skiing ability level (Beginner, Tourist, Advanced, Race)

Assembly of all other sport equipment is possible, but subject to additional charge. You can request assembly and/or price estimate by emailing helpdesk@nencinisport.it.

Is it possible to have customized items?

You can request to customize some items such as duffle bags, sport suits, shoes, goalkeeper gloves, etc. For all items which have been customized, cash-on-delivery is not allowed as a payment method. Exchanges and refunds are also prohibited for products which have been customized

How are the customer’s personal info treated?

Customer’s personal information are used in order to fulfill the client’s requests and they are never given t others. Nencini Sport guarantees privacy policies as stated by law DL 196, 30.06.03.

The customer can revoke the consent to the treatment of his personal info by mail to our legal offices. Marketing communications will only be sent after the client’s explicit permission.

What are the risks of paying with credit card?

Risks are really low. Your credit card data (number and expiration date) will only stay on our server for a few seconds before being transferred to our partner’s Secure Server. Payments are guaranteed by Infogroup, certified by Verisign. Payment will only be charged on the credit card after the shipment has happened.